Get in Touch with Us

"Speak with Our Care Matching Team – Personalised Support Starts with a Conversation"

Whether you're exploring care for a loved one, need help understanding your options, or want a friendly expert to guide you through the process, our team is here for you. Let’s talk about what matters to you — and how we can help make it easier.

Client Enquiry - External (Client)

First Name *

Last Name *

Email *

Phone *

Preferred sex of carer *

Will you accept experienced carers from all ethnicities? *

Care Requirements *

Client's Interests and Hobbies

Allergies

Does the client smoke? *

Does the client have pets?

If the client has a pet or pets please give details

Preferred Start Date

What medications does the client currently take?

Does the client require holiday cover? *

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Frequently Asked Questions

Answers To Commonly Questions

Are you a care agency?

No. We're an introductory agency. We introduce carers, we don’t manage care.

Do your carers have checks?

Yes. All carers are DBS-checked, referenced, and personally interviewed.

Do I pay VAT?

No. Our fees are VAT-exempt.

Can you replace my carer if they’re sick?

We can’t guarantee it, but we will try to find a backup for you.

Can I leave anytime?

Yes, with 28 days’ notice unless stated otherwise in your contract.

What makes TrustMatch Care Ltd better than a traditional agency?

With us, you stay in control. You choose your carer, avoid VAT, and benefit from transparent pricing. Our flexible, non-managed model gives you more freedom and better value.

How are payments handled?

We handle all invoicing for your convenience. You pay one invoice that separates the carer's fee and our agency support fee. We then pass the carer's payment on directly to them.

Are the carers insured?

All carers are self-employed and are required to have their own public liability insurance before being introduced to clients.

Can I choose who I work with?

Absolutely. Whether you're a client or a carer, the relationship is always by mutual agreement. There is no obligation to accept a match.

What happens if I want to employ the carer directly?

You can do so after a minimum period of three months, subject to a one-off buy-out fee of £1,500. Otherwise, the introduction agreement remains in force.

Disclaimer: TrustMatch Care Ltd is an introductory agency. We do not provide, manage, or supervise personal care services. Our role is limited to introducing clients to self-employed carers and supporting this arrangement through admin and payment facilitation. We are not required to register with the Care Quality Commission (CQC), as we do not have an ongoing role in the delivery of care. Our services are exempt from VAT under current HMRC guidance.

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5 Mayfield Way, Cranbrook, Exeter Devon EX5 7BD